Step by step guide
RETURNS & EXCHANGES
If something isn't quite right, returning or exchanging your Duckfeet is simple.
Once we receive your return, we'll process it promptly and keep you updated every step of the way.
For full details, please see our Refund Policy.
1. Start here
Click "Open Return Portal" to begin. You'll need your order number (starts with US-) and shipping zip code. Follow the steps to return or exchange. Please note: items must be returned in like-new condition.
Open Return Portal.
2. Pack
Place your items securely in suitable packaging to protect them during transport. Please use the original packaging. Please do not affix label to the Duckfeet directly.
3. Label
Once you've completed your return/exchange request, you'll receive a return label by email. If it includes a QR code, just show it at the carrier - no printing required. If not, print the label and attach it clearly to your package. Be sure to remove all previous labels.
4. Send
Drop off your return with the carrier specified on your return label and keep your receipt. You can track your return as it makes its way back to us.
START A RETURN OR EXCHANGE
Returns are typically processed within 10-14 business days of arriving at our NH warehouse.
Exchanges ship out shortly after the carrier's first scan of your return.
Need help?
If you need help, feel free to contact us – our team is here to help!
Our customer support is available Monday to Friday, 9:00 am–4:00pm ET.
How long does it take to process my return?
Once your return arrives at our NH warehouse, we process it as quickly as possible. Most refunds are issued within 10-14 business days. Refunds are issued to your original payment method and may take 1-3 business days to appear on you statement depending on your financial instituttion.
Do I have to pay for return shipping?
Returns for a refund are subject to a $12 restocking fee. Returns for store credit (gift card) have no restocking fee.
Can I exchange my item?
Yes – you can request an exchange directly in the return portal. Exchanges ship out shortly after the carrier's first scan of your return.
What if I can’t use the Return Portal?
Please reach out to our team to help us.support@duckfeet.com.
What if my item is faulty or damaged?
Please reach out to our team directly to discuss next steps - email us.support@duckfeet.com.
